Long Term Care Ombudsmen

Ombudsmen are trained volunteers with whom residents of long-term care facilities, or their families, can speak confidentially about matters of concern. Residents can discuss their quality of care, conflicts with staff, financial matters, food preferences, facility policies, and other issues. Volunteers mediate solutions to various problems, and monitor care and conditions in facilities. This program works to improve the quality of life that residents receive.

Volunteers receive initial training and certification, attending ongoing training and visiting local facilities between 2-4 times each month.